Kelpies Cabs is committed to protecting your privacy. This policy explains what personal data we collect, why we use it, how long we keep it, and your rights under UK GDPR.

Who we are

Kelpies Cabs provides pre-booked private hire and transport services in Falkirk and Central Scotland. For data protection enquiries, contact us using the details on our website.

Data we collect

When you book a journey we collect your name, email address, phone number, pickup and drop-off locations, journey date and time, flight number (if provided), and any notes you supply. If you create an account we also store your login credentials as a one-way password hash.

Lawful basis

We process booking data to perform our contract with you. We may also rely on legitimate interests to improve our service and maintain business records.

How we use your data

We use this information to fulfil private hire bookings, assign drivers, send confirmations and reminders, and respond to support enquiries.

Retention

Booking records are kept as long as needed to provide the service and meet legal obligations, typically up to six years for financial records. Rider GPS trails are deleted automatically after 90 days.

Cookies and analytics

Essential cookies are required for the site to function. Analytics cookies (such as Google Tag Manager) load only if you accept them via our cookie banner.

Your rights

You may request access, correction, erasure, or restriction of your data. Contact us using the details on our website. You may also complain to the ICO.

Book your Kelpies and Falkirk Wheel private hire

Solo, family or group: tell us pickup, group size and whether you want both landmarks. We confirm the quoted price by email.

Local private hire named after The Kelpies, for visitors who would rather not decode the bus map.

Privacy Policy