Terms and Conditions

By booking with Kelpies Cabs, you agree to these terms and conditions. They apply to all private hire journeys booked online, by phone, or through your account.

Prices quoted in advance are based on the details provided at booking. Extra waiting time, route changes, and additional stops may affect the final price agreed with you.

For airport pickups, please provide accurate flight information. We monitor flights where details are available but cannot guarantee against all delays outside our control.

Cancellations should be made as early as possible. Charges may apply for late cancellations after a driver has been dispatched.

Passengers are responsible for ensuring pickup and drop-off details are accurate. Kelpies Cabs is not liable for delays caused by incorrect information.

Payment is normally made directly to the driver by cash or card in the vehicle unless otherwise agreed when confirming your booking.

These terms are governed by the laws of Scotland. If you have questions, contact us using the details shown on our website.